Australia terms for platform use and legal rules

By using the services you agree to these terms. You should read them before registration or placing any bet.

Eligibility and access

• You must be at least 18 years of age and located in Australia when using the services.
• Products and features are offered only where legal and allowed by your State or Territory. Certain interactive casino games may be unavailable in Australia.
• You are responsible for ensuring your use complies with local law. Location checks and controls may be used to manage access.

Agreement to terms and changes

• By creating an account you agree to these terms, the privacy policy, and any product rules.
• JB Casino may update these terms to reflect legal, regulatory, or operational changes. Material changes will be notified through the site or email before they take effect, where practicable.

Account and proper platform use

• One personal account per person. Registrations on behalf of another person or using false details are prohibited.
• Keep login credentials secure. You are responsible for activity on your account unless unauthorised use is caused by our failure to maintain reasonable security.
• Do not use automated tools, interfere with events or markets, engage in fraudulent activity, or misuse bonuses.

Content and intellectual property

• Site content, software, odds displays, and data feeds are protected by intellectual property laws. You receive a limited licence to access and use the services for personal, non-commercial purposes.
• You must not copy, redistribute, or exploit content without prior written consent, except as allowed by law.

Liability and consumer law

• To the extent permitted by law, JB Casino is not liable for indirect or consequential loss, loss of profits, or loss caused by interruptions to telecommunications or third-party systems.
• Nothing limits your non-excludable rights under the Australian Consumer Law. Where liability cannot be excluded, it is limited to the resupply of services or the cost of resupply.

Governing law and disputes

• These terms are governed by the laws of Australia and, where relevant, the laws of your State or Territory.
• Any dispute should first be raised through customer support. If not resolved, you may escalate to the relevant consumer protection body in your State or Territory.

Eligibility to place bets

• You must be 18+ and successfully complete registration and verification.
• Betting is allowed only on products offered to your location and only when you are physically in Australia.

Bet acceptance

• A bet is accepted when it appears in your bet history as confirmed.
• Markets, odds, and availability can change before acceptance. If a market closes or an event starts, unconfirmed bets are void.
• We reserve the right to refuse a bet, limit stakes, or restrict markets to manage risk and comply with legal requirements.

Minimum and maximum stakes

• Minimum bet amounts and maximum payout limits may apply by market or event and will be displayed during placement.
• We may impose account-level limits based on risk, responsible gambling settings, or regulatory obligations.

Settlement, wins, and losses

• Bets are settled based on the official result as declared by the recognised governing body of the event.
• If an event is postponed and not completed within the timeframe stated in the market rules, bets may be void or carried over according to those rules.
• Dead-heat rules, tie outcomes, and place terms are applied as stated in market descriptions.

Errors and cancellations

• If an obvious error occurs in odds, market, or settlement (palpable error), affected bets may be voided or settled at the correct odds.
• If a technical failure prevents confirmation or accurate settlement, bets may be void and stakes returned.

In-play restrictions

• In-play betting availability is subject to law and may be limited or unavailable in Australia.

Bonuses and promotions for betting

• Any bonus used for betting is subject to specific terms. Inducements to open an account or refer a friend are restricted or prohibited in several Australian jurisdictions. We will not offer bonuses where not allowed by law.

General principles

• The account currency for Australian users is AUD unless shown otherwise.
• Payment methods must be in your own name. Third-party payments are not permitted.

Deposits

• Supported methods include cards, bank transfer, PayID, and other locally supported options listed in your account.
• Minimum and maximum deposit limits apply per method. Fees, if any, will be disclosed before confirmation.
• Funds are credited once we receive confirmation from the payment provider. Processing times vary by method.

Withdrawals

• Withdrawals are paid back to the original funding method where possible, otherwise by bank transfer.
• Identity verification (KYC) and source-of-funds checks may be required before processing.
• Typical processing time is up to 3 business days after approval, excluding bank transfer times.
• We may set daily, weekly, or monthly limits. Fees are disclosed before you submit a request.

Verification and security

• To meet KYC/AML obligations, we may request photo ID, proof of address, and payment method evidence.
• If verification fails or activity suggests risk, we may delay or decline transactions until resolved.

Transaction restrictions and cancellations

• We may suspend or cancel a transaction where fraud, chargeback risk, bonus abuse, or legal restrictions are suspected.
• If a deposit is reversed or charged back, we may place the account on hold and void unsettled bets funded by that deposit.

Our commitment

• Gambling should be entertainment. If betting affects your finances or wellbeing, use the tools provided and seek help.

Player control tools

• Deposit, loss, and stake limits: set daily, weekly, or monthly limits through your account.
• Time-outs: short breaks that suspend betting functions for a selected period.
• Self-exclusion: long-term exclusion across your account. During exclusion you cannot place bets or claim bonuses.
• Reality checks: on-site reminders to help you monitor time and spend.

Support and resources

• Gambling Help Online: gamblinghelponline.org.au
• National Gambling Helpline: 1800 858 858 (24/7)
• Lifeline: 13 11 14
• State and Territory services offer local counselling and support.

Additional measures

• Where applicable to licensed wagering, BetStop (the National Self‑Exclusion Register) may apply for phone and online betting.
• Marketing preferences can be updated at any time. We will honour legal opt-out requirements.

Legal obligations

• We comply with the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006 (Cth) and AUSTRAC rules.

Customer due diligence (KYC)

• Identity verification is required before withdrawals and may be required before betting or bonuses.
• Enhanced checks may apply where risk indicators exist, including proof of source of funds or wealth.

Monitoring and reporting

• Transactions are monitored for unusual patterns, structuring, rapid deposits and withdrawals, and misuse of payment methods.
• Suspicious matter reports and threshold transaction reports may be submitted to AUSTRAC as required by law.

Consequences of non-compliance

• We may delay, refuse, or reverse transactions; restrict features; freeze funds; or close the account where AML/CTF concerns arise.
• We do not return funds where prohibited by law and may retain amounts pending regulatory direction.

Data we collect

• Identification information: name, date of birth, address, and verification documents.
• Contact details and preferences.
• Account, betting, and transaction history.
• Device, location, and log data for security and compliance.
• Cookies and similar technologies for site performance and fraud prevention.

How we use your data

• To create and manage your account, process payments, settle bets, and provide customer support.
• To comply with legal obligations, including AML/CTF, responsible gambling, and consumer protection.
• To improve services, manage risk, and present odds and market information.
• To send service messages and, where permitted, marketing communications that you can opt out of.

Sharing and transfers

• Shared with payment providers, identity verification partners, data storage vendors, and regulators or law enforcement where required.
• If data is transferred outside Australia, we apply safeguards consistent with the Privacy Act 1988 (Cth).

Your rights

• Access and correction of personal information.
• Withdraw consent for non-essential processing where applicable.
• Object to direct marketing and update preferences at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner if an issue is not resolved.

Retention and security

• Data is retained only as long as needed for legal, tax, and regulatory purposes, then securely deleted or anonymised.

Technical measures

• Transport Layer Security (TLS) protects data in transit and encryption safeguards sensitive information at rest.
• Systems are segmented and monitored to reduce risk from unauthorised access.

Account protection

• Strong password requirements and optional two‑factor authentication (2FA).
• Session timeouts, device checks, and alerts for unusual login activity.

Operational controls

• Continuous monitoring of events, markets, and payment flows for fraud and abuse.
• Regular security testing and restricted employee access on a need‑to‑know basis.

Your responsibilities

• Keep credentials confidential, enable 2FA, review account statements, and report suspected unauthorised use immediately.
• Maintain updated devices and do not use public networks for transactions when avoidable.