Our commitment to safer play in Australia

Gambling always carries the risk of financial loss. Plan your spending and time so entertainment does not affect your finances or health.

Practical principles for players:

• Set a gambling budget you can afford to lose, and stick to it.
• Set time limits before playing, and take regular breaks.
• Do not chase losses or increase stakes to recover money.
• Keep gambling separate from bills, savings, and credit.
• Avoid playing when tired, stressed, or after alcohol.
• Track your activity and review wins and losses honestly.
• Gambling is for adults 18+. Protect minors and use device controls.

Safer gambling tools available to help you play responsibly:

• Deposit limits by day, week, or month.
• Loss and wager limits to manage spending.
• Reality checks and session reminders.
• Time-outs for short breaks from betting.
• Self-exclusion for longer breaks.
• Access to your account history and statements.
• Option to disable bonuses and promotions.

These tools help you protect your balance, control play, and reduce risk on JB Casino.

Problem gambling can develop gradually. Early warning signs are useful prompts to pause and review your behaviour. Gambling addiction is a serious condition that needs attention.

Possible indicators:

• Spending more time or money on betting than planned.
• Chasing losses or raising stakes after losing.
• Hiding gambling from family or friends.
• Borrowing money or selling items to fund play.
• Missing work, study, or social plans due to gambling.
• Feeling irritable, anxious, or low when not playing.
• Gambling to escape stress, conflict, or worries.
• Using money meant for bills, food, or rent.
• Repeatedly failing to cut back or stop.
• Ignoring limits or switching sites after reaching a limit.

You can take structured steps to reduce harm and build safer habits. JB Casino provides tools and support to help you act early.

Recommendations:

• Set deposit, loss, and session limits before you start playing.
• Turn on reality checks every 15–60 minutes to review decisions.
• Use time-outs for at least 24 hours when urges feel strong.
• Choose self-exclusion for longer breaks if harm is present.
• Keep a written budget and track every gambling spend.
• Do not use credit cards or borrowed funds for gambling.
• Remove payment details from your account during breaks.
• Install blocking software (for example, Gamban or BetBlocker) on devices.
• Speak to a trained counsellor for personalised support.
• Ask Support to review or tighten your limits and discuss safer play options.

Independent help is available 24/7. Services listed below provide counselling, useful tips, and financial support.

• Gambling Help Online: 24/7 chat and 1800 858 858
• Lifeline Australia: 13 11 14
• Beyond Blue: 1300 22 4636
• National Debt Helpline: 1800 007 007
• Financial Counselling Australia
• GambleAware NSW
• Gamblers Help (Victoria)
• Relationships Australia
• BetStop – National Self-Exclusion Register

If you are experiencing harm, you can contact JB Casino support for assistance. Our team can guide you through safer gambling tools and options.

Ways to reach support in Australia:

• 24/7 live chat through the Help Centre in your account.
• Secure message via the Help Centre.
• Request a responsible gambling call-back through live chat.
• Submit a request to adjust limits, set time-outs, or self-exclude in Account > Responsible Gambling.
• Email support using the contact form on the website or app.
• Ask for escalation to the Responsible Gambling Team for tailored advice.