Help and support for Australian users
This page lists our official ways to reach support in Australia. Use this page for JB Casino contacts that suit your question. You can call the JB Casino number during local hours, or reach us by email, live chat, messengers, and social networks. We support English. Average reply is under 2 minutes in live chat, and a few hours by email.
How to reach us: chat, email, phone and more
You can contact us about partnerships, media, marketing, affiliates, corporate enquiries, legal matters, or investor proposals. For documents or detailed issues, use the JB Casino email address below. For urgent matters, call the JB Casino contact number listed here.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| On-site live chat | Open the chat icon on the bottom right of the page. Available 24/7. Avg reply under 2 minutes. | Urgent account help, game issues, deposits or withdrawals, verification checks, platform status. |
| Phone (Australia) | Call 1300 529 724. 7am–11pm AEST/AEDT, 7 days. | Time-sensitive problems, login or security concerns, payment holds, account review. |
| Email – Support | [email protected] | General support, account updates, verification documents, gameplay questions. Replies in 2–4 hours during business hours. |
| Email – Payments | [email protected] | Deposits, withdrawals, bank card updates, payment receipts. Do not include full card details. |
| Email – Responsible Gambling | [email protected] | Limits, time-outs, self-exclusion, wellbeing resources. |
| Email – Affiliates | [email protected] | Affiliate applications, tracking, commission queries, partner account updates. |
| Email – Partnerships & Media | [email protected] | Media enquiries, interviews, brand assets, sponsorships, marketing collaborations. |
| Email – Legal & Privacy | [email protected] | Terms, policies, compliance, privacy requests, data access or deletion. |
| Email – VIP | [email protected] | VIP account care, tailored limits, event invitations, premium support. |
| +61 480 017 215. 7am–11pm AEST/AEDT. | Quick questions, short updates, travel or roaming friendly. Do not send ID images here. | |
| Telegram | t.me/JBCasinoSupportAU | Fast text support when you prefer Telegram. Keep messages brief. No personal documents. |
| Facebook Messenger | m.me/jbcasinoau | Send a message for general help or guidance. Avoid sharing private data. |
| X (Twitter) | Follow and message @JBCasinoAU | Service updates, quick pointers, links to help articles. Use DM for non-sensitive chat. |
| facebook.com/jbcasinoau | Page updates, service notices, community questions. No account details in comments. | |
| instagram.com/jbcasinoau | Follow for announcements. Message for signposting to support. | |
| LinkedIn (Corporate) | linkedin.com/company/jbcasino-au | Corporate and investor contact, media introductions, hiring queries. |
Notes:
- Email replies are prioritised during Australian business hours. Overnight emails are handled first thing next day.
- Phone and messengers are staffed by trained agents. If identity checks are needed, we may move you to e-mail.
- For your safety, never share full payment details in chat or on social media.
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